Note: This AFSC converts to 3D0X1, Knolwedge Operations Management on November 1, 2009.
Specialty Summary: Performs, supervises, or manages a variety of communications and information management (IM) tasks and activities including staff support, publishing, records, administrative communications, and workgroup management (information systems and technology support). Related DoD Occupational Subgroup: 510.
Duties and Responsibilities:
Performs IM functions. Manages electronic and manual publications and forms development, design, control, storage, and dissemination. Acquires and distributes publications and forms using manual or electronic means. Provides guidance to ensure publications and forms meet prescribed style, format, and legal and statutory requirements. Implements procedures for manual and electronic creation, control, coordination, dissemination, and disposal of administrative communications. Establishes and maintains offices of records. Creates manual and automated file plans. Applies file cutoff procedures and disposes of and retrieves records. Operates and manages automated records information management system. Operates and manages a records staging area for inactive records storage. Complies with Privacy Act (PA) and Freedom of Information Act (FOIA) procedures and provides assistance to ensure others comply. Provides PA, FOIA, and records management training. Operates the Base Information Transfer System and Official Mail Center using manual and automated systems.
Performs workgroup management (information systems and technology support) functions. Manages hardware and software. Performs configuration, management, and initial diagnostics of information systems. Coordinates and documents information systems repairs. Runs system diagnostics and determines cause of hardware and software failures. Removes and replaces components and peripherals to restore system operation. Installs and configures software operating systems and applications. Provides customer service to assist in operation, restoration, and configuration of information systems. Develops and implements web sites and pages. Manages and assists others in content management of web sites and pages. Prepares and processes information systems requirements to support mission needs. Monitors and manages information system security programs. Reports security incidents and formulates and applies corrective security procedures.
Provides IM support. Assists the support staff with a range of tasks including records management; administrative communications; information flow including processing, controlling, and distributing mail; publishing management; workshop management. Operates information systems (stand alone and networked) to create, collect, use, access, disseminate, maintain, and dispose of information. Helps customer determine life cycle management of their information.
Manages IM processes and activities. Responsible for overall administration, management, and life cycle of information and control of information resources.
Knowledge. Knowledge. Knowledge is mandatory of: policies and procedures relating to the life cycle of information and control of information resources, including administrative communications, official records, publications, and forms; information systems (operation and support), and general office management principles.
Education. For entry into this specialty, completion of high school with courses in business, English composition, computer science or information systems, mathematics, and keyboarding is desirable.